Over last weekend we moved Monkey to a “big girl” bed. We purchased a full size mattress and I went to Target and picked out a quilt. The quilt I picked was the last one in that color and didn’t have a tag on it, therefore I took it to customer service and explained I wanted to purchase this, but wanted to find out how much it was since all of the quilts were on clearance. The woman explained she would have to search for it by hand so it would take a while. I told her I was in no hurry and to take her time and she could help others when they came up. Monkey was asleep in the car so Daddy was listening to the radio, patiently waiting, so I didn’t have all day, but I still offered my patience.
About 20 minutes into the process I realize some of the colors on the quilt are a little loud. I asked if she would mind if while I was waiting I could step outside with a pillowcase and get a ‘yea or nay’ from daddy. She explained I couldn’t take unpaid merchandise out of the store. I thought she misunderstood, so I explained I wanted to take just the pillowcase, not the blanket and I even offered to leave my wallet. Same response, followed by “it’s policy”.
I worked retail for almost 10 years, so I understand policy. I understand the rules are in place to prevent shrink and help protect the bottom line. I understand the philosophy of if you let one, you have to let them all. But I also understand customer service. I understand logic and using my brain.
After about another 30 minutes I told her she could stop looking. I would just go pick something else. She said “okay, great” as if it was a good thing that I may walk out without making a purchase…
I woke up early yesterday morning in order to get our donation items ready and placed on the front porch. The Disabled American Veterans (DAV) had called about a month ago and scheduled an appointment. I did receive a reminder call the night before last, but I was too tired to get everything together. So, while Monkey was in the shower I was scrambling to get everything outside in time.
Just as I finished, Monkey told me she had put her toys down the shower drain, and I thought “Oh, it’s one of those days.” I used a knitting needle to dig out the toys and told Monkey she needed to get back in so I could wash her hair. Just as I got her in, the phone rang. It was the DAV explaining my home is outside of their route and they are not coming by, and they would be placing me on the do not call list. I had so much going on in that moment that I just mumbled a thank you and hung up.
A few hours went by and I was researching our credit card and debit card points to see if we had earned enough for anything fun. No cruises for us any time soon, so then I thought maybe I would just cash them out. I searched and searched, but no cash out. What? I specifically remember that being one of the reasons we opened the card… searching… searching…
One of the joys of using a credit union is the lack of technology so I just assumed I couldn’t find it because I just didn’t know where to look. I emailed the credit union and asked where I could find the information. A few hours later I had a response reading “You were misinformed. You cannot cash out your points.”
I was ranting on and on to Travis about this in a later telephone call and my point was not that I was misinformed, but the fact that it seems as though people just don’t care anymore. What has happened to customer service, but more importantly why do people think it is acceptable to be held completely unaccountable for their actions?! It wasn’t that long ago that companies cared about their name and the service that was attached to it.
As I opened my daily bread today and started reading, here’s what I found:
From childhood we are taught how to succeed in the world of ungrace. “You get what you pay for.” “The early bird gets the worm.””No pain, no gain” I know these rules well because I live by them. I work for what I earn; I like to win; I insist on my rights. I want people to get what they deserve.
But Jesus’ parables about grace teach a radically different concept. In Matthew 18, no one could accumulate a debt as huge as the servant did (vv. 23 – 24). This underscores the point; The debt is unforgivable. Nevertheless, the master let the servant off scot-free….
Just when I am reaching my limit, I must remember that God has no limit. His grace has no measure. He continues to giveth, and giveth again.